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Shipping policy

📦 Shipping Policy

Overview

We are committed to delivering your wholesale apparel orders accurately, in good condition, and on time. This Shipping Policy outlines our delivery options, estimated times, shipping rates, and other important information related to the shipment of your order.

1. Processing Times

  • Order Processing Time: 4–5 business days (Monday–Friday, excluding public holidays).

  • Bulk Orders (100+ units): May require up to 7 business days for processing, depending on order size and stock availability.

  • You will receive an email confirmation once your order has been processed and shipped.

 

2. Free Shipping

We offer Free Standard Shipping on wholesale orders over £500.00, within the United Kingdom.

 

3. Tracking Your Order

Once your order has shipped, you will receive an email with your tracking number and courier details.

You can also track your order via your Email/Via Text Message or through the courier’s tracking page.

 

4. Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.

  • Some remote or rural areas may experience extended delivery times.

 

5. Order Issues & Damaged Goods

If your order arrives:

  • Late

  • Damaged

  • Incomplete

Please contact us within 5 business days of delivery. Provide photos (if applicable) and your order number so we can assist promptly.

📧 Email: sales@hmstyles.co.uk
📞 Phone: +447519431189

 

6. Wrong Address Disclaimer

It is the responsibility of the customer to ensure that the shipping address entered is correct. We are not liable for orders shipped to the wrong address due to customer error.

If you realize the address is incorrect, please contact us immediately. If the order has not yet shipped, we will update the address. If it has shipped, we may be able to contact the courier, but re-routing is not guaranteed.

 

7. Lost or Stolen Packages

We are not liable for lost or stolen packages marked as delivered by the carrier. If this happens:

  1. Verify the delivery address.

  2. Check with household members or neighbours.

  3. Contact the courier directly.

We will assist in filing claims if necessary, but replacement or refund decisions will be made on a case-by-case basis.

 

💬 Questions?

If you have any further questions about your shipment or delivery options, please don’t hesitate to contact our customer support team

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